As of May 2025
Important Notice: This refund and cancellation policy is part of our General Terms and Conditions and can be found in section 9 of our Terms and Conditions.
Tchoice B.V., trading as MyLicenceAssistant, is committed to compliance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This policy outlines your statutory rights in relation to the cancellation of contracts concluded at a distance, and our procedures for handling refund requests.
In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Customer has the legal right to cancel the Agreement within fourteen (14) calendar days, starting from the day after the Agreement is confirmed to the Customer. The Customer is not required to provide a reason for cancellation within this period.
This statutory right to cancel will be lost once the service has been fully performed and formal confirmation of completion has been sent to the Customer. As disclosed in 4.4 and 4.5, the Company starts commencing the agreement after receival of the payment and the Customer agrees that the right to cancel will be forfeited once the service has been completed in full before the expiry of the statutory 14-day cancellation period.
The Customer must submit a request to cancel the Agreement via the model Cancellation Form, which is available on our website. The Customer will receive a receipt of cancellation after the Company has received the cancellation.
To cancel your order:
Use Our Cancellation FormRefund entitlement in case of cancellation depends on the status of the service at the time of cancellation:
Not yet commenced within 14-day cooling period
Commenced without completing within the 14 day cooling period
Fully performed within the 14-day cooling period
Cancellation outside of the 14-day cooling period
Refunds will only be made for our service fee. We do not process or refund official TV Licence payments.
Any refund that is due to you will be processed within fourteen (14) calendar days from the date we receive your valid cancellation request. Refunds will be made using the same payment method used for the original transaction, unless expressly agreed otherwise.
The burden of proof regarding the correct and timely exercise of the right of cancellation and a potential refund lies with the Customer. If the Customer exercises this right, all supplementary agreements are automatically terminated.
If you need to cancel your order and request a refund, please use our official cancellation form. This ensures your request is processed correctly and in accordance with our policy.
